Shelly: Download diagnostics result in HTTP-Error 500: KeyError: 'ws' #140471
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Hey there @balloob, @bieniu, @thecode, @chemelli74, @bdraco, mind taking a look at this issue as it has been labeled with an integration ( Code owner commandsCode owners of
(message by CodeOwnersMention) shelly documentation |
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Thanks @Commifreak the issue is clear from the error, but just just to be sure can you add a debug log from the device? Please enable Debug for Shelly integration, reload the device, disable debug and attach the log. Note: it is better to drag the log into the comment (which will add it as an attachment) and not copy paste as it is hard to read logs in GitHub. Thanks |
Sorry, this seems unclear. HA teels me to do a additional restart to complete, but I dont know if you want that much data, so I decided to start with no restart. Attached. And this lines comes from the "big" debug (with restart) - cherry picked by me: If you indeed neede the full log (with restart of HA), let me know. |
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I am mostly looking for the result of: Which are not in the log. You can also just query them from the device: feel free to mask WIFI name or other from the result |
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Just saw another Exception within the attached log, maybe worth noting. I dont know if this is normal in this case?
Thanks so far! 😃🙏 |
No problem! GetConfig{
"ble": {
"enable": false,
"rpc": {
"enable": false
},
"observer": {
"enable": false
}
},
"cloud": {
"enable": false,
"server": "shellyffs-1-eu.shelly.cloud:6022/jrpc"
},
"mqtt": {
"enable": false,
"server": null,
"client_id": "shellyazplug-e4b3232e1f4c",
"user": null,
"ssl_ca": null,
"topic_prefix": "shellyazplug-e4b3232e1f4c",
"rpc_ntf": true,
"status_ntf": false,
"enable_rpc": true,
"enable_control": true
},
"plugs_ui": {
"leds": {
"mode": "power",
"colors": {
"switch:0": {
"on": {
"rgb": [
0,
100,
0
],
"brightness": 100
},
"off": {
"rgb": [
100,
0,
0
],
"brightness": 100
}
},
"power": {
"brightness": 100
}
},
"night_mode": {
"enable": false,
"brightness": 100,
"active_between": []
}
},
"controls": {
"switch:0": {
"in_mode": "momentary"
}
}
},
"switch:0": {
"id": 0,
"name": null,
"initial_state": "off",
"auto_on": false,
"auto_on_delay": 60,
"auto_off": false,
"auto_off_delay": 60,
"power_limit": 2500,
"voltage_limit": 280,
"autorecover_voltage_errors": false,
"current_limit": 12
},
"sys": {
"device": {
"name": null,
"mac": "E4B3232E1F4C",
"fw_id": "20241011-114453/1.4.4-g6d2a586",
"discoverable": true,
"eco_mode": false
},
"location": {
"tz": "Europe/Berlin",
"lat": 51.7859,
"lon": 11.1518
},
"debug": {
"level": 2,
"file_level": null,
"mqtt": {
"enable": false
},
"websocket": {
"enable": false
},
"udp": {
"addr": null
}
},
"ui_data": {},
"rpc_udp": {
"dst_addr": null,
"listen_port": null
},
"sntp": {
"server": "time.google.com"
},
"cfg_rev": 10
},
"wifi": {
"ap": {
"ssid": "ShellyAZPlug-E4B3232E1F4C",
"is_open": true,
"enable": false
},
"sta": {
"ssid": "WLAN L22",
"is_open": false,
"enable": true,
"ipv4mode": "static",
"ip": "192.168.178.56",
"netmask": "255.255.255.0",
"gw": "192.168.178.1",
"nameserver": "192.168.178.1"
},
"sta1": {
"ssid": null,
"is_open": true,
"enable": false,
"ipv4mode": "dhcp",
"ip": null,
"netmask": null,
"gw": null,
"nameserver": null
},
"roam": {
"rssi_thr": -80,
"interval": 60
}
}
}GetStatus{
"ble": {},
"cloud": {
"connected": false
},
"mqtt": {
"connected": false
},
"plugs_ui": {},
"switch:0": {
"id": 0,
"source": "button",
"output": true,
"apower": 73.6,
"voltage": 236.5,
"freq": 49.9,
"current": 0.698,
"aenergy": {
"total": 234.207,
"by_minute": [
2102.357,
1892.122,
1892.122
],
"minute_ts": 1741812900
},
"ret_aenergy": {
"total": 0,
"by_minute": [
0,
0,
0
],
"minute_ts": 1741812900
},
"temperature": {
"tC": 39.1,
"tF": 102.3
}
},
"sys": {
"mac": "E4B3232E1F4C",
"restart_required": false,
"time": "21:55",
"unixtime": 1741812915,
"uptime": 6626,
"ram_size": 257604,
"ram_free": 138184,
"fs_size": 1048576,
"fs_free": 663552,
"cfg_rev": 10,
"kvs_rev": 0,
"schedule_rev": 0,
"webhook_rev": 0,
"available_updates": {
"beta": {
"version": "1.5.1-beta2"
}
},
"reset_reason": 1
},
"wifi": {
"sta_ip": "192.168.178.56",
"status": "got ip",
"ssid": "WLAN L22",
"rssi": -52
}
} |
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The problem
I setup a new Shelly AZ Plug (S3PL-10112EU). However, HA listing this device with model-code "unknown", so I wanted to download diagnostics. As soon as I hit the download button, I get HTTP-Error 500 in my browser.
HA logs this:
Wanted to let u know.
What version of Home Assistant Core has the issue?
2025.2.4
What was the last working version of Home Assistant Core?
No response
What type of installation are you running?
Home Assistant Container
Integration causing the issue
Shelly
Link to integration documentation on our website
No response
Diagnostics information
No response
Example YAML snippet
Anything in the logs that might be useful for us?
Additional information
Maybe the Shelly dev also could add this model in the known models list?
S3PL-10112EU=> https://kb.shelly.cloud/knowledge-base/shelly-az-plugIt does NOT support Outbound websocket, but HA detected it and get live updates anyway.
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