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Add new feature for Case Management auto-close and auto-escalation #29120

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Merged
merged 2 commits into from
May 2, 2025

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estherk15
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@estherk15 estherk15 commented May 2, 2025

What does this PR do? What is the motivation?

  • Add new feature to auto-close cases created from monitors
  • Add new feature to auto-escalate cases to incidents based on configured queries
  • DOCS-10737

Merge instructions

Merge readiness:

  • Ready for merge

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Additional notes

@estherk15 estherk15 requested a review from a team as a code owner May 2, 2025 15:18
@github-actions github-actions bot added the Images Images are added/removed with this PR label May 2, 2025
@estherk15 estherk15 requested a review from Daniel-Shoch May 2, 2025 15:18
@drichards-87 drichards-87 self-assigned this May 2, 2025
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/merge

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dd-devflow bot commented May 2, 2025

View all feedbacks in Devflow UI.

2025-05-02 17:47:36 UTC ℹ️ Start processing command /merge


2025-05-02 17:47:41 UTC ℹ️ MergeQueue: pull request added to the queue

The expected merge time in master is approximately 19m (p90).


2025-05-02 18:05:35 UTC ℹ️ MergeQueue: This merge request was merged

@dd-mergequeue dd-mergequeue bot merged commit 8429e1d into master May 2, 2025
19 of 21 checks passed
@dd-mergequeue dd-mergequeue bot deleted the esther/docs-10737-case-mgmt-new-features branch May 2, 2025 18:05
aldrickdev pushed a commit that referenced this pull request May 7, 2025
…29120)

* Add new feature for auto-close and auto-escalation

* Update content/en/service_management/case_management/create_case.md
estherk15 added a commit that referenced this pull request May 8, 2025
…29120)

* Add new feature for auto-close and auto-escalation

* Update content/en/service_management/case_management/create_case.md
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3 participants