HelpDeskEddy Java Android SDK

This page gives you the basic steps for getting up and running with the HelpDeskEddy SDK.

The SDK has the following requirements:

Minimum Android version: API level 24 (Nougat / 7.0)

What is the HelpDeskEddy SDK?

The HelpDeskEddy SDK helps you add the following features to your app:

Show Knowledge Base content
Show available departments
Show/create/update:
tickets
users
ticket comments.

You can also use the HelpDeskEddy SDK without our UI, and build your own UI on top of our API providers. This takes a little more development time but gives you more control. To find out more, see API providers.

What you need to get started

You need HelpDeskEddy account and apiKey for API access.

Getting up and running

Add the SDK to your project by including the following snippets in the build.gradle file:

repositories {
    maven { url 'https://jitpack.io' }
}

dependencies {
   implementation 'com.github.JackWhiteGit:HDESDK_Java_proj:1.0.1'
}

Create AsyncTask (or other thread's method) and initialize SDK in the AsyncTask method of an Activity where you plan to use the SDK:

    private class RequestTask extends AsyncTask<String, String, String> {

        protected String doInBackground(String... params) {
            Map<String, String> options  = new HashMap<String, String>();
            options.put("title", "Problem with email");
            options.put("description", "Problem with email");
            options.put("sla_date", "17.07.2020 00:00");
            options.put("priority_id", "1");
            options.put("user_email", "example@example.com");
            options.put("create_from_user", "1");

            SDKinit hdesdk = new SDKinit("example@example.com", "api-key", "https://example.helpdeskeddy.com");
            String response = hdesdk.TicketCreate(options);
            return response;
        }

        @Override
        protected void onPostExecute(String response) {
            super.onPostExecute(response);
        }

    }

And call AsyncTask with your API requests in onCreate method:

    @Override
    protected void onCreate(Bundle savedInstanceState) {
        super.onCreate(savedInstanceState);
        setContentView(R.layout.activity_main);
        new RequestTask().execute("");

    }

For more information You can visit Javadoc SDK Documentation and official HelpDeskEddy API Documentation