Warning

This project is not recommended for new integrations.
The library depends on a legacy set of API endpoints.

For documentation on the latest, comprehensive API, please see
https://mercury.quointelligence.eu/api/v0/docs/index.html

QuoIntelligence Public API

QuoIntelligence provides a REST API for customer use.
This API is documented, supported, and will not be changed without warning.

Support

If you have any questions or difficulties with the API, contact your Customer Success representative.

Getting Started

You will need a current user account to use the API.
Not a customer yet? Come and talk to us!

The following examples demonstrate the barest way to access the API.
This project includes a python client library for high-level access - see the QuoIntelligence API client section below

Authentication

Getting a Token

Requests to the API need to be authenticated by an access token.
There are two types of tokens:

1. You can generate a temporary token through the login endpoint by using your account credentials:

   # credentials.json contents:
   # {"email":"<your email address>","password":"<your password>"}
   
   curl -X POST 'https://mercury.quointelligence.eu/api/public/login' \
       -H 'Content-Type:application/json' \
       -H 'Accept:application/json' \
       -d @credentials.json
   
   # Expected output:
   # {"access_token":"..."}

2. You may request a permanent token - an API Key.
   This key is associated with the user account, but is not impacted by 2FA or SAML requirements.

   Note: The API key must be kept secure! Contact us immediately if an API key needs to be removed or regenerated.

Both the above options are available to a normal user account.

You may also request a separate service account, if one is needed for production use.

Signing Requests

Once you have a token of either type, authorize your requests like:

TOKEN="..." # API key, or eg $(curl ...as above... | jq -r .access_token)

curl 'https://mercury.quointelligence.eu/api/public/intelligence?since=2023-06-01' \
    -H "Authorization: Bearer $TOKEN"

API Documentation

Details of each endpoint in the public API can be found in the Swagger documentation:
https://mercury.quointelligence.eu/api/public/docs/index.html

Feature Requests?

We continue to work on improvements to the public API.

If you need a particular feature or aren't sure how to access particular data - just ask. 😉

 

 

 

QuoIntelligence API client

We provide a simple python library for interacting with the API.

Installation

In your Python environment, run:

pip install -e 'git+https://github.com/QuoIntelligence/api-client.git#egg=quointelligence&subdirectory=python'

Configuration

The QIClient() constructor can be configured directly, or with environment variables:

Direct configuration:

client = QIClient(email='<your email address>', password='<your password>')
# OR
client = QIClient(key='<your API key>')

Environmental configuration:

export QI_API_EMAIL='<your email address>'
export QI_API_PASSWORD='<password>'
python my_script.py

# OR 

export QI_API_KEY='<your API key>'
python my_script.py

Documentation

The QIClient is the main class of this package. Documentation can be viewed by running: (in your Python shell)

from quointelligence import QIClient
help(QIClient)

Example Usage

from quointelligence import QIClient

client = QIClient()
tickets = client.drp(since='60d')  # get drp tickets in the past 60 days
ticket = client.ticket('1234')  # get ticket details of ticket with id 1234

See the python/example folder for more.

 

 

License

The python client module for QuoIntelligence API is licensed under the Apache License - see the LICENSE file for details.